FAQ


Frequently Asked questions.

What is the content of the box?

We do not disclose the content of our boxes. Each box is a single project age appropriate.

Can you return the box?

Unfortunately, not, but we stand behind our products and are open to feedback and suggestions.  

When does my box ship?

Our boxes ship the first Monday of every month. An email will be sent when your box has been shipped.

What if there is a problem with my order?

Send us an email create@1211knackstudio.com we would be happy to help fix it.

When do the single items ship?

We ship single boxes 2 days after orders are processed. An email will be sent when your box has been shipped.

How many children does one box work for?

Our boxes are project based and includes one complete project.

How do I cancel my subscription?

You may cancel or pause your monthly subscription anytime by logging into your account. This must be done before the next bill date. If you are on a yearly subscription you can cancel before the year has been completed. You will have to send an email to create@1211knackstudio.com 

When is the last day purchase next months box?

The 25th of the month is the final day for new subscribers to sign up, in order to receive the next months box. Any purchases after the 25th your box will be mailed the following month.

How much is shipping?

Shipping to Canada is free. We do not ship internationally. Shipping to the USA has a shipping fee of $10CAD.